Policies
At Xanadu, your time (and ours) is precious. These policies keep everything flowing smoothly so you can relax, vibe, and get the full experience without stress.
Cancellations & No-Shows
Life happens, but please respect our artists’ time. Cancel within 48 hours and you’ll be charged 50% of your service. No-shows? That’s a full charge, 100%. If you’re running more than 15 minutes late, your appointment may be treated as a late cancellation with a 50% fee. The golden rule? Talk to your artist, communication goes a long way.
Guests & Children
We love your people, but unless they’re booked for a service, this isn’t the place to hang. Sharp tools + chemicals = not safe for kids. Plus, this is your time to fully unplug and recharge. If your plus one needs something to do, we are in the most walkable neighborhood in STL + there’s a Starbucks and the World Chess Hall of Fame just around the corner.
Service Adjustments & Refunds
No refunds. We stand by our work. That said, if something feels off, let your artist know within 5 days and we’ll happily fine-tune things for you.